Rotating DevOps role improves engineering service quality (Article)

To enhance our adoption of agile methodologies, Microsoft IT added the role of Directly Responsible Individual (DRI) to our teams. With a focus on incident management, service availability, and service health, the rotating role helps our agile teams proactively discover and fix issues before they affect the customer. With fewer support tickets to resolve, team members have more time to deliver business value. As a result, we’re delivering better services with greater speed and efficiency. View full post on SXP RSS Feed