Service Archive
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![To enhance our adoption of agile methodologies, Microsoft IT added the role of Directly Responsible Individual (DRI) to our teams. With a focus on incident management, service availability, and service […]](http://www.freemicrosoftdownloads.com/wp-content/themes/arras/images/thumbnail.png "Rotating DevOps role improves engineering service quality (Article)")
Rotating DevOps role improves engineering service quality (Article)
Posted on March 8, 2017 | No CommentsTo enhance our adoption of agile methodologies, Microsoft IT added the role of Directly Responsible Individual (DRI) to our teams. With a focus on incident management, service availability, and service […] -
Adopting Windows as a service at Microsoft (Technical Case Study)
Posted on December 29, 2016 | No CommentsWindows 10 introduced a new way to streamline operating system updates—Windows as a service. Microsoft IT uses in-place upgrades and agile methodology to promote Windows adoption. We’ve streamlined application compatibility […] -
Cutting costs and improving service with Microsoft Dynamics CRM Online (Article)
Posted on October 8, 2016 | No CommentsOne Finance, the group responsible for global account processing at Microsoft, migrated our customer support solution from on-premises to Microsoft Dynamics CRM Online. We process more than 500,000 support tickets […] -
Microsoft and Bank of America Merrill Lynch collaborate to transform trade finance transacting with Azure Blockchain as a Service
Posted on September 27, 2016 | No CommentsREDMOND, Wash., and NEW YORK — Sept. 27, 2016 — Today at Sibos, an annual conference organized by SWIFT for the financial industry, Microsoft Corp. and Bank of America Merrill […] -
Improving service quality in Skype for Business (Technical White Paper)
Posted on June 28, 2016 | No CommentsWhen Microsoft IT deployed Skype for Business 2015 to support our highly mobile global user base, our goal was to provide the best user experience in the industry. We learned […] -
Customer relationships key to service provider opportunity in the cloud
Posted on May 11, 2016 | No CommentsREDMOND, Wash. — May 11, 2016 — Organizations now rely more on digital IT infrastructure than physical, a tipping point that suggests the cloud has become the go-to model for […] -
Microsoft IT Service Management transitions from Exchange On-Premises to Office 365 (Business Case Study)
Posted on June 24, 2015 | No CommentsMicrosoft IT migrated hundreds of thousands of mailboxes from Exchange On-Premises to Office 365 Exchange Online. But for the service management team, the major change was not technology—but changing their […] -
Adobe and Microsoft partner to transform customer engagement across sales, service and marketing
Posted on June 7, 2015 | No CommentsLondon and Redmond, Wash. — April 29, 2015 — At Adobe Summit in London, Adobe’s annual European Digital Marketing conference, Adobe (Nasdaq: “ADBE”) and Microsoft Corp. (Nasdaq: “MSFT”) today announced […] -
BI Solutions in the Service Delivery Organization of Microsoft (TechNet Radio Session)
Posted on August 22, 2014 | No CommentsMicrosoft IT improves productivity, governance, security, and compliance by incorporating Business Intelligence solutions into Microsoft IT Solution Delivery organization. With Tom McCleery and Brad Sutton. View full post on SXP RSS […] -
Microsoft expands program to offer transitioning service members training for tech jobs
Posted on July 29, 2014 | No CommentsREDMOND, Wash. — July 28, 2014 — Microsoft Corp. on Monday announced that its Microsoft Software & Systems Academy (MSSA), a 16-week program that provides IT training to eligible U.S. […]