Microsoft IT Service Management transitions from Exchange On-Premises to Office 365 (Business Case Study)

Microsoft IT migrated hundreds of thousands of mailboxes from Exchange On-Premises to Office 365 Exchange Online. But for the service management team, the major change was not technology—but changing their focus from servers to service. They are now accountable for ensuring end-to-end service quality and user satisfaction for the email service. View full post on SXP RSS Feed